Due to the bespoke nature of our caravans and the extensive customization options available, all caravan purchases made through our online store, including via Google Merchant Store, are considered final and non-refundable. We encourage our customers to reach out to our team prior to completing any purchase to ensure that all specifications and requirements are fully understood and agreed upon before finalizing the transaction.

Key Points of Our Policy:

1. All Sales Are Final
   Once a purchase is made through our online platform, including via Google Merchant Store, it is considered a final sale. We are unable to offer returns, exchanges, or refunds for change-of-mind purchases.
   
   
2. Warranty and After-Sales Support
   We stand behind the quality of our caravans. While returns are not accepted, all caravans come with a comprehensive warranty that covers any manufacturing defects or issues under the terms set forth in our warranty agreement. Our team is committed to providing after-sales support to ensure your ongoing satisfaction.
   
   
3. Pre-Purchase Consultation
   To assist in making the right decision, we offer personalized consultations to guide you through the selection process. Our knowledgeable team is available to answer any questions you may have regarding your caravan’s features, specifications, and suitability for your intended use.
   
   
4. Legal Compliance
   This return policy is in line with Australian Consumer Law. While we do not offer returns for change-of-mind purchases, your rights under consumer protection laws remain unaffected, including entitlements related to faulty products.